• UPS SHIPPING (small orders 8' and shorter in length)
  - Stock items shipped via UPS Ground or 3 Day Select normally ship in 1 to 2 business days. UPS Next Day Air and 2nd Day Air orders will ship the same day if placed before 2:00 p.m EST. Click here for UPS Time Estimate.
  - Shipping and handling charges are not refundable. All returns must be in resalable condition.
  - Orders between 5’ and 8’ in length will be accessed an additional handling charge of $6.00 per package.
• INTERIOR CONCEPTS DELIVERY TRUCK (large orders or material over 8’ in length within a 100 mile radius)
  - Our driver will not carry material into the house.
  - All material will be placed in the garage.
  - We do not require anyone to be at the job site as long as there is safe and easy access to the garage. If the driveway was recently poured then we require someone to be there to carry the material from the street.
  - If the house is locked, please give us the location of a key and/or lockbox combination so your material is not left outside or returned.
  - All material to be returned should be placed in the garage and labeled “INTERIOR CONCEPTS return”. We will not carry return materials out of the house.
  - NO C.O.D. deliveries
• COMMON CARRIER FREIGHT TRUCK (large orders or materials over 8’ in length outside of our 100 mile radius)
  The following should be considered when receiving a Freight Delivery:
  - Truck drivers are subject to a number of regulations, one of which is that they are not required to give assistance unloading. Please be prepared for this “curbside” delivery, as you are responsible for unloading the item(s) and placing them in your shop or home.
  - Some terminals have other delivery services available, such as lift gate service, for an additional cost. These services vary from terminal to terminal, so remember to ask the trucking company when they call to make delivery arrangements. You are responsible for these additional costs.
  - SHIPPING DAMAGE: We have great service from the trucking companies we deal with, however, sometimes shipping damage can occur. It is extremely important to inspect and note any damage that might be suspect. Holes, dents, splits, etc. should be noted on the form the driver gives you to sign accepting delivery. These notations will allow us to make a claim for shipping damage on your behalf. Failure to do so makes it extremely difficult to make a claim. If there is shipping damage and you have noted it on the delivery form, call us at 1-800-732-1697, and we will help you get the problem resolved.
  - CUSTOMER NOTICE: ALL PRE-HUNG DOORS THAT ARE SHIPPED BY FREIGHT TRUCK ARE KNOCKED-DOWN

1. All items are stocked in Select Hardwoods. Natural color variation and mineral stains may occur.
2. All returns are subject to a restocking/handling charge of 15%. Return items other than standard stock will not be accepted under any conditions. Goods are not returnable after 60 days.
3. We reserve the right to change prices and make design modifications without notice.
4. All shortages in orders must be reported in one working day. Do NOT expose finish-grade products to rain/snow while loading or unloading. Water spot will show up after job-site finishing.
5. Return of any purchased materials must be accomplished with Sales Receipt. No damaged, soiled, finished, cut, or otherwise altered items will be accepted.
6. Pre-hung door units are NOT returnable.

1. Orders not on account must be paid in full when placed.
2. Special Orders require payment in full and are non-returnable. Please allow 2-3 weeks for completion of special orders. (Special patterns may be over-run 10%) Additional UPS charges could apply on special orders.
3. No INTERIOR CONCEPTS truck C.O.D. deliveries.
4. Do Not expose finish-grade wood products to rain/snow while loading or unloading. Water spots will show up after job-site finishing.
5. Do Not subject material to extremely high, low, or fluctuating humidity. Relative humidity of 20 - 60% is ideal.
6. Wet concrete, plaster, & drywall can transmit moisture to unfinished wood products. The end result is swelling, joint separation or warpage of wood products.
7. Do Not expose unfinished wood products to excessive heat, dryness, or sudden temperature changes (such as firing up the furnace). These can all cause twisting, cupping, or warping.
8. Non-standard items are not subject to return or cancellation if purchasing and/or production have been initialized.

INTERIOR CONCEPTS is committed to protecting your privacy and will not use unethical promotional methods. Customer data that is collected is used to contact the customer to resolve disputes, answer questions, or provide additional information that the customer originally requested from the company. INTERIOR CONCEPTS does not sell, or rent, its customer information to third parties for the purposes of fraud, spamming, or other illegal activities.

• ALL OF INTERIOR CONCEPTS MOULDINGS ARE FOR INTERIOR USE AND INSTALLATION ONLY
• INTERIOR CONCEPTS products are warranted to be free from defects in material and workmanship for a limited period of 30 days from the date of shipment. If products are found to be defective by manufacturer, they will be exchanged or credited to the customer's account at his option. No merchandise shall be returned without approval of INTERIOR CONCEPTS Sawmill, Inc.
• Mouldings are stocked in Poplar, Oak, Maple, and Cherry. Ash, Hickory, Walnut, and other select hardwoods are available by special order. Custom mouldings are available from INTERIOR CONCEPTS Sawmill, Inc. Pricing and lead times are quoted per job.

NOTE: All special orders will require payment in full and are non-returnable. All prices are subject to change without notice. Additional UPS charges could apply on special orders.

1. Doors must be transported in a clean vehicle and under cover in wet weather. FAILURE TO COMPLY WILL VOID THE MANUFACTURER'S WARRANTY AND THE DOOR CANNOT BE RETURNED FOR CREDIT.
2. Deliver door(s) to building site after plaster or cement is dry.
3. Handle all doors with clean gloves and equipment.
4. Avoid dragging doors across one another or across other surfaces.
5. Store flat on a level surface in a dry, well-ventilated area; avoid stacking on end. (Door slabs only.)
6. Cover doors to keep clean; allow air circulation.
7. Avoid subjecting doors to abnormal heat, extreme dryness, humid conditions or sudden changes in climate. They should be conditioned to average prevailing relative humidity of the locality prior to hanging.
8. If doors are to be stored on the job site for more than a week; the entire door including the top and bottom edges, must be sealed.
9. Pre-hung doors should be stored standing up, but raised off any concrete floor, cover and seal... same as above.
10. Surface should be clean and dry. All doors are mill-finished and require finish sanding at job site.
11. Clean doors thoroughly after sanding to remove all dust or foreign material. (Small amounts of grease or oil can be wiped clean with mineral spirits.)
12. Make sure all surfaces are sealed and finished, including the top, bottom and side edges of stiles and rails. Incomplete finishing will increase the probability of warpage or twisting.

• ALL OF INTERIOR CONCEPTS STAIR PARTS ARE FOR INTERIOR USE AND INSTALLATION ONLY
• INTERIOR CONCEPTS products are warranted to be free from defects in material and workmanship for a limited period of 30 days from the date of shipment. If products are found to be defective by manufacturer, they will be exchanged or credited to the customer's account at his option. No merchandise shall be returned without approval of INTERIOR CONCEPTS Sawmill, Inc.
  
  SPECIAL ORDER ITEMS
  Cherry and some Maple handrail fittings require four to six weeks lead-time. Ash and Walnut handrail fittings are available with longer lead times. Maple and Cherry stair treads, handrails, balusters, and newels may be in stock, depending on design. Call INTERIOR CONCEPTS Sawmill, Inc. for availability. Non-stock items require two to four weeks lead-time. Ash, Hickory, and Walnut handrail, balusters, and newels are available; but will require lead-time. Custom turnings are available from INTERIOR CONCEPTS Sawmill, Inc. Pricing and lead times are quoted per job.
  
  NOTE: All special orders will require payment in full and are non-returnable. All prices are subject to change without notice. Additional UPS charges could apply on special orders.